Commerce and customer care have collided on social media. Shoppers now expect to discover, engage, purchase, and receive real-time customer service, all on social. The challenge for modern day brands? Giving fast and personalized attention to these daily interactions and conversations on social—at scale. That’s where Heyday comes in.
AI-powered chatbots are the new search bar. With Posts Baby, you can instantly recommend products that match what shoppers search for and put your e-commerce sales on autopilot.
Posts Baby's powerful AI technology provides an instant first line of support for the recurring and time-consuming interactions that can be automated, so your team has time to give the human touch to conversations that really need it—while never leaving customers hanging.
In-chat surveys, data on what shoppers are looking at, a birds-eye view of your team’s conversations and response times—Posts Baby is full of tools that can help you learn about (and improve) what your customers are thinking, feeling, and experiencing.
With Heyday on our team, Posts Baby offers a complete suite of tools to help marketers, e-commerce, and customer service teams work seamlessly together to create more authentic, relevant, and valuable experiences for customers at all stages of the buying journey.
